EFAPEL | Safety Business Gateway

Safety Business Gateway

how it works

Safety Business Gateway

This page is an institutional point of contact dedicated to communications related to product safety and recall procedures, intended for customers, distributors, business partners and competent authorities.

EFAPEL is committed to identifying, assessing and responding to any situation that may compromise the safety of its users, in accordance with Regulation (EU) 2023/988 on general product safety.

Regulatory Framework

EFAPEL fully complies with Regulation (EU) 2023/988 on general product safety (GPSR), which sets out the obligations of companies in the European Union regarding the prevention, identification and reporting of risks associated with products placed on the market.

This regulation defines a Product Accident as any occurrence related to the normal or reasonably foreseeable use of a product that results, or may result, in death, injury or any other adverse effect on people's health and safety, arising from a risk associated with the product.

The Safety Business Gateway is the official channel through which companies report these situations to the competent authorities, ensuring a fast, transparent and uniform response across the European Union.

Product Safety Management System

EFAPEL has an internal product safety management system that allows any risk situation to be identified and addressed in a structured and timely manner.

How we identify a risk situation: Through customer complaints, test reports from external entities, internal product audits, distributor communications, authority alerts and monitoring of online platforms.

How we assess: Once an occurrence has been logged, our technical team carries out a risk assessment, taking into account factors such as the potential severity to people's health and safety and the likelihood of recurrence. This assessment determines the actions to be taken and their respective urgency.

This process allows us to act in a proportionate and responsible manner in each situation, always prioritising consumer safety.

Recall Procedures and Corrective Actions

Whenever a technical assessment identifies a risk associated with a product, EFAPEL adopts the measures necessary and proportionate to the situation, which may include:

Updating instructions for use
Design or raw material changes
Strengthening quality control
Suspending marketing/sale of the product
Withdrawal of the product from the market (withdrawal)
Collection of the product from consumers (recall)

All corrective actions are documented and monitored through to completion, ensuring that the cause of the occurrence is effectively eliminated and that similar situations are prevented in the future.

Notification to Competent Authorities

Whenever a technical assessment identifies that a product poses a serious risk to consumers' health and safety, EFAPEL reports the situation to the competent authorities through the Safety Business Gateway, without undue delay, in accordance with Regulation (EU) 2023/988.

This communication includes all relevant information about the product, the nature of the risk and the measures already taken or planned, allowing the authorities to monitor and validate the company's response.

Transparency with the competent authorities is a core pillar of our commitment to consumer safety.

Cooperation with Business Partners

EFAPEL maintains close and transparent communication with distributors and business partners whenever a product safety situation warrants it.

Whenever necessary, we provide clear information about the nature of the situation, the measures adopted and the actions to be taken by those who sell our products, ensuring consistency between internal and external communication and the official notification to the authorities.

This cooperation is essential to ensure a fast and effective response throughout the distribution chain.

Need Help or Want to Report a Situation?

If you have identified a situation related to the safety of an EFAPEL product — an accident, a potential risk or any occurrence that may affect people's health or safety — please contact us immediately.

Who can report: customers, end users, distributors, business partners or any other party with knowledge of the occurrence.

How to report:

Fill in the Product Accident Report Form
Provide the product identification, details of the occurrence and, if applicable, the details of the person involved
Attach evidence whenever possible: photographs, videos or reports on the product concerned

→ Fill in Product Accident Report Form

Direct contact: productsafety@efapel.com

After submission, our team reviews the situation and gets in touch to confirm receipt and, if necessary, request additional information.

Frequently Asked Questions

What is considered a Product Accident?

Any occurrence related to the normal or reasonably foreseeable use of an EFAPEL product that results, or may result, in death, injury or any other adverse effect on people's health and safety, arising from a risk associated with the product.

Who can use this channel?

Customers, end users, distributors, business partners, employees or any person with knowledge of a situation related to the safety of an EFAPEL product.

What information should I include in the form?

The product identification, details of the occurrence and, if applicable, the details of the person involved. Whenever possible, you should also attach evidence: photographs, videos or reports on the product concerned.

Is it mandatory to attach photographs or videos?

It is not mandatory, but it is strongly recommended. Visual evidence helps our technical team assess the situation more quickly and accurately.

What happens after I submit the form?

Our technical team reviews the occurrence and carries out an assessment of the associated risk. Depending on the outcome, corrective measures may be adopted and, if necessary, the situation is reported to the competent authorities, in accordance with the law.

Will I receive a response from EFAPEL?

Yes. After submission, we will get in touch to confirm receipt of the report and, should additional information be required, we will contact you.

Is this channel for commercial complaints or product returns?

No. This channel is intended exclusively for communications related to product safety and health risk. For commercial matters, exchanges or returns, please contact our regular customer support.

Is my personal data protected?

Yes. The data provided is processed exclusively for the purposes of assessing and responding to the reported occurrence, in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for further information.

If the risk is considered serious, what happens?

In that case, EFAPEL reports the situation to the competent authorities through the Safety Business Gateway, without undue delay, and adopts the measures necessary and proportionate to the risk identified, which may include suspending the marketing of the product or collecting the product from consumers.

Safety Recalls

There are currently no active product recalls

If a situation is identified that requires a product to be withdrawn or recalled from the market, the relevant information will be published on this page, together with all the details necessary to identify the affected product.